Pengrong FAQ

Frequently Asked Questions

Straight answers about buying from Pengrong.

Are you a manufacturer or a trading company?

We are a factory-direct manufacturer — HEBEI PENGRONG INTELLIGENT CO., LTD., established in 2012 — developing and producing smart entrance products in our own facility.

Do you support OEM/ODM customization?

Yes. Dimensions, materials, colors, control systems, branding and packaging can all be customized for your market.

What is your minimum order quantity?

It depends on the product and customization level. Send us your requirements and we will quote accordingly.

How do I get a quotation?

Use the inquiry form (WhatsApp, email and your requirements are all we need), message us on WhatsApp, or email us your drawings — our engineers reply within 24 hours.

Do you provide installation support?

Yes — technical documentation and installation guidance are provided with every order; remote support is available for overseas partners.

Do you ship internationally?

Yes. Products are packed to export standard and shipped worldwide. Tell us the destination port and we will arrange the logistics quotation.

What warranty do you offer?

Warranty terms depend on the product and project — available on request with your quotation.

Can you integrate with our access control system?

In most cases, yes. Our gates and doors support integration with access control, intercom and IoT platforms — describe your system and we will confirm compatibility.

Can't find your question? Ask our engineers →

Ready to secure your entrance?

Send us your requirements — our engineers reply with a tailored quote within 24 hours.